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Frequently Asked Questions - Dynamic Mail Communicator™

Q:I have installed the software and run the program, only the splash screen appears.... the program doesnt launch... What is the problem
A:

This issue is normally caused by the "data execution prevention (DEP)" settings on your windows:

Please follow the steps below to solve your problem:

1. Click Start, click Run, type sysdm.cpl, and then click OK.

2. On the Advanced tab, under Performance, click Settings.

3. On the Data Execution Prevention tab, use one of the following
procedures:

4. Click Turn on DEP for essential Windows programs and services only
to select the OptIn policy.

5. Click Turn on DEP for all programs and services except those I
select to select the OptOut policy, and then click Add to add the
programs that you do not want to use the DEP feature

Also please go to the following link to learn more about "Data execution
prevention"(DEP)

http://support.microsoft.com/kb/875352

  

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I have installed the software and run the program, only the splash screen appears.... the program doesnt launch... What is the problem?


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